Shipping Fees & Policy

All items except uniforms:

Unless otherwise stated, free domestic shipping (Hong Kong & Macao) by order over HKD$489.

Local customers could also choose SF Freight Collect if the order is under HKD$489. The shipping fee is charged by SF Express, it varies by location/weight. If the parcel is rejected and returned by the buyer, the buyer has to bear the shipping cost and service charge of the shopping platform.

Free shipping to other countries by order over HKD$1000. 

VAT & duties may be charged by Customs of your country, we do not bear the cost.

Extended area surcharge or remote area surcharge by the shipping company may be applicable to specific points within these countries:

Australia, Canada, France, Germany, Indonesia, Italy, Japan,Malaysia, Netherlands, New Zealand, Philippines, Spain, Taiwan, Thailand, UK, USA & Vietnam.

Due to policies of some coiuntries, tracking no. may not be provided by Standard Shipping. Buyers need to bear the risk of missing the parcels.

We do not bear any delivery cost of exchange or refund.

If the items were lost, unclaimed and returned.  Buyer requests for a chargeback/ refund, buyers need to bear a chargeback/ refund fee: 46% of the total amount of the order.

No tax refund.

All discounted products are non-refundable.

For Uniforms:

Unless otherwise stated, purchase over HKD$3000, free local shipping.

Local customers could also choose SF Freight Collect if the order is under HKD$3,000. The shipping fee is charged by SF Express, it varies by location/weight. If the parcel is rejected and returned by the buyer, the buyer has to bear the shipping cost and service charge of the shopping platform.

You can exchange the size ONCE within 7 (SEVEN) calendar days, beginning on the day after you received the product(s).

Non-refundable.

We do not bear any delivery cost of exchange.

Due to force majeure factors e.g. pandemic/strike/ bad weather/ natural disasters, delivery delay is possible by all means of shipping. The delay of delivery cannot be a reason for refund or return.

We occasionally offer free shipping promotions, so please check our "Promotions" page for details.

Please note that promotions apply only to selected areas. 

The free shipping offer is only applicable for payments made in Hong Kong Dollars. For shipping fees, please refer to the amount displayed at checkout.

Also, we encourage you to review our "Exchange & Refund policies".