Exchange & Refund

All discount products are non-refundable.

For Masks:

Every face mask is checked to ensure good quality before delivery. 

Since our fabric masks are handmade, for the measurement, there shall be a 1cm tolerance. It is not considered as defect.

Due to hygiene reason, if the package seal is broken, NO exchanged nor refund is accepted.

To exchange or refund:

Whenever the package seal is not broken, you can exchange the size, colour ONCE or even refund within 14 (FOURTEEN) calendar days, beginning on the day after you received the product(s).

Please inform us your order of exchange or refund by email.

-After receiving the product(s) you requested to exchange, if the condition is fulfilled, we will ship the requested product(s) to you by the delivery method you requested.

*Exchange for a more expensive product:
You have to pay the price difference.

*Exchange for a cheaper product:
The price difference will not be paid back.

-After receiving the product(s) you requested to refund, if the condition is fulfilled, we will refund to your original payment method.

We do not bear any delivery cost of exchange or refund.

If the items were lost, unclaimed and returned.  Buyer requests for a chargeback/ refund, buyers need to bear a chargeback/ refund fee: 46% of the total amount of the order.

No tax refund.

All discounted products are non-refundable.

 

For Uniforms:

Purchase over HKD$3000, free local shipping.

You can exchange the size ONCE within 7 (SEVEN) calendar days, beginning on the day after you received the product(s).

Non-refundable.

We do not bear any delivery cost of exchange.